New user registration is not acknowledged

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Garry
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New user registration is not acknowledged

#1 Post by Garry »

I have someone complaining that:
I registered one months ago but it doesn't send the activation email and the admins don't reply when you contact them.
Is this normal? I know that the database is broken, game updates are on hold and email notifications don't work. Is this related? What do I tell the poor soul that's trying to register?
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Garry
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Re: New user registration is not acknowledged

#2 Post by Garry »

I got a little more info. He says that when he tries to log on, he gets a message saying "This account has not been activated", so it sounds like it needs an administrator to activate it. Remember that email notifications are not working, so he would not have received any email notifications.

I tried contacting the admins myself, selected the check box to send me a copy of the email and I got...nothing...nada...zip...zilch.
Alastair
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Re: New user registration is not acknowledged

#3 Post by Alastair »

Garry, I haven't seen any notifications. Please PM me the username of the new user and I'll see what I can do.
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Garry
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Re: New user registration is not acknowledged

#4 Post by Garry »

Shall do.
Alastair
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Re: New user registration is not acknowledged

#5 Post by Alastair »

Thanks.
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Garry
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Re: New user registration is not acknowledged

#6 Post by Garry »

This issue hasnt been fixed yet. I have another user with a gmail address that has tried to register, but hasn't heard anything. I'll send a PM with details, but surely this needs to be fixed. How many potential users haven't been registered?
Alastair
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Re: New user registration is not acknowledged

#7 Post by Alastair »

Garry, I've activated the user.

We are working on the problem. It seems to be down to configuring the mailserver to Gmail's liking, so it's a question of finding out what Gmail wants.
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Garry
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Re: New user registration is not acknowledged

#8 Post by Garry »

Thanks. I've let him know.

Regarding Google's (not so new) email sending guidelines:
Google FAQ
Valimail article
rkowalski
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Joined: Sun Jan 05, 2025 8:14 am

Re: New user registration is not acknowledged

#9 Post by rkowalski »

As the individual with the gmail account in question, hiya! Thanks kindly for the assistance getting things running.
Alastair
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Re: New user registration is not acknowledged

#10 Post by Alastair »

rkowalski, it was no problem, and welcome to CASA.
rkowalski
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Re: New user registration is not acknowledged

#11 Post by rkowalski »

It seems there's another problem with the backend; my account works fine on the forums but the main site gives me an authentication error.
Alastair
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Re: New user registration is not acknowledged

#12 Post by Alastair »

rkowalski wrote: Wed Jan 08, 2025 8:53 pm It seems there's another problem with the backend; my account works fine on the forums but the main site gives me an authentication error.
This is a puzzle to me, I've checked various settings and cannot see anything that would cause a problem. Please try again, perhaps using https if you used http before or vice-versa.
Mr Creosote
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Re: New user registration is not acknowledged

#13 Post by Mr Creosote »

rkowalski wrote: Wed Jan 08, 2025 8:53 pm It seems there's another problem with the backend; my account works fine on the forums but the main site gives me an authentication error.
You mean it literally says "Authentication failed (wrong username or password)!"?
rkowalski
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Re: New user registration is not acknowledged

#14 Post by rkowalski »

Mr Creosote wrote: Thu Jan 09, 2025 9:01 pm
rkowalski wrote: Wed Jan 08, 2025 8:53 pm It seems there's another problem with the backend; my account works fine on the forums but the main site gives me an authentication error.
You mean it literally says "Authentication failed (wrong username or password)!"?
Yes, that's the message. I've checked and I get the same error message with the http version of the site, and on different browsers and devices.
Alastair
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Re: New user registration is not acknowledged

#15 Post by Alastair »

rkowalski, out of interest did you ever try logging in to the main site before I activated your account?
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