No longer receiving email notifications

[Garry]

I used to receive an email notification when something I submitted had been accepted and entered into the database, there was an update to the forum or I had received a personal message. I haven't received any emails for any of these for a few weeks. Is something broken?

[Exemptus]

I can confirm this happens to me as well. I had assumed this was a deliberate global change in settings or policy, and did not think again of it as it was unimportant. But then again, it may be an unintended side effect.

[Alastair]

I used to receive an email notification when something I submitted had been accepted and entered into the database,

This part is voluntary on the part of whoever accepts the submission. Since an email notification sends the email address of that person to whoever submitted the information I personally do not send a notification (unlike Jacob I do not have a CASA specific email address), but I haven't recently done any such updates so you can rule me out of the equation.

there was an update to the forum or I had received a personal message. I haven't received any emails for any of these for a few weeks. Is something broken?

These should be automatic, unless they are being filtered out by some overzealous spam filter then something may be broken.

[Garry]

These should be automatic, unless they are being filtered out by some overzealous spam filter then something may be broken.

I checked the spam settings on Google and my email client and couldn't find anything to indicate that CASA emails are being filtered. Both have a setting that spam emails are automatically deleted after 30 days and there was nothing in the Spam or Junk folder that was waiting to be deleted.

[Alastair]

Just a note that I received a PM email. Garry and Exemptus, have you checked your notification options (User Control Panel > Board preferences > Edit notification options) to see if anything has changed?

[Garry]

Under Board preferences > Edit notification options, I previously had all EMAIL options selected. I have now selected all NOTIFICATIONS options, so that when I view the forum, I can at least see the recent notifications.

[Exemptus]

Under Board preferences > Edit notification options, I previously had all EMAIL options selected. I have now selected all NOTIFICATIONS options, so that when I view the forum, I can at least see the recent notifications.

Exactly the same as above. I can't remember ever changing those settings, but it's possible I did and forgot about it. In any case, I know what to expect now. Thanks to Alastair for the tip.

[Garry]

There may well be other users affected by this, but they don't know because they're not getting any email notifications. I just thought the forum was going through a quiet period and was surprised to find that I had a lot of unread forum threads that I didn't know about.

Who maintains the forum? Do they know about this? Maybe they don't know there's an issue because they're not getting any email notifications. That would be ironic.

[Simon]

My notifications were still ticked to receive emails, but I'm not receiving any. I have quite a few maps and solutions awaiting approval so maybe the approvers aren't getting notifications of uploaded content either?

[Exemptus]

My notifications were still ticked to receive emails, but I'm not receiving any. I have quite a few maps and solutions awaiting approval so maybe the approvers aren't getting notifications of uploaded content either?

Maybe, but I wouldn't worry too much. The processing of the upload queue is somewhat irregular, but in my experience everything ends up being processed sooner or later.

[Alastair]

Who maintains the forum? Do they know about this?

I've looked at the settings in the admin control panel and nothing obvious leaps out at me. Then again, perhaps I don't know what I am looking for. So short of messing around with things I don't fully understand, , it looks like another job for Jacob.

[nimusi]

I too have quite a few submissions which do not appear to be getting processed. Is there a problem with the administrators being notified of submissions?

[Alastair]

I too have quite a few submissions which do not appear to be getting processed. Is there a problem with the administrators being notified of submissions?

No, the problem relates to part of the database no longer working properly - see viewtopic.php?f=2&t=1817.

Until this is fixed only resources (solutions, hints, maps, screenshots, etc.) can be processed without exacerbating the problem.