New user registration is not acknowledged

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Garry
Posts: 474
Joined: Sun Oct 28, 2012 11:43 am
Location: Sydney, Australia
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New user registration is not acknowledged

#1 Post by Garry » Sun Jun 09, 2024 7:42 am

I have someone complaining that:
I registered one months ago but it doesn't send the activation email and the admins don't reply when you contact them.
Is this normal? I know that the database is broken, game updates are on hold and email notifications don't work. Is this related? What do I tell the poor soul that's trying to register?

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Garry
Posts: 474
Joined: Sun Oct 28, 2012 11:43 am
Location: Sydney, Australia
Contact:

Re: New user registration is not acknowledged

#2 Post by Garry » Sun Jun 09, 2024 8:22 am

I got a little more info. He says that when he tries to log on, he gets a message saying "This account has not been activated", so it sounds like it needs an administrator to activate it. Remember that email notifications are not working, so he would not have received any email notifications.

I tried contacting the admins myself, selected the check box to send me a copy of the email and I got...nothing...nada...zip...zilch.

Alastair
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Joined: Fri Nov 11, 2005 12:21 am

Re: New user registration is not acknowledged

#3 Post by Alastair » Sun Jun 09, 2024 10:30 pm

Garry, I haven't seen any notifications. Please PM me the username of the new user and I'll see what I can do.

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Garry
Posts: 474
Joined: Sun Oct 28, 2012 11:43 am
Location: Sydney, Australia
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Re: New user registration is not acknowledged

#4 Post by Garry » Tue Jun 11, 2024 4:25 pm

Shall do.

Alastair
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Joined: Fri Nov 11, 2005 12:21 am

Re: New user registration is not acknowledged

#5 Post by Alastair » Tue Jun 11, 2024 10:33 pm

Thanks.

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